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Effective Communication: Skills and Strategies

Effective Communication: Skills and Strategies
Product Code: EFF-COMM
Availability: In Stock
Price: $25.00

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This course reviews effective communication skills and strategies to enhance their professional interactions with clients and customers. This course describes basic guidelines for active listening and attending skills, communication techniques to communicate empathy and understanding, and conflict resolution strategies for addressing difficult client/customer situations. Scenarios for discussion and practice will be provided.

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